Customer Services Advisor
Salary details: Grade 2 £17,681 - £18,672
St Leger Homes are recruiting a Team Leader to work within Housing Services in the Central Area Team based at the St James Office. The successful candidate will assist the Service Manager to deliver an efficient and effective housing service, leading a team of staff in the delivery of a comprehensive estate & tenancy management service, contributing to reducing anti-social behaviour, crime & disorder and maintaining safe and pleasant communities.
The post holder will have the skills to provide effective and innovate leadership , delivering one to ones, team briefings and be able to identify training requirements to develop staff, ensuring high levels of attendance, high morale and discipline.
Have experience of leading a team to use a range of tools and powers to resolve issues of anti-social behaviour and building and maintaining strong relationships with partners, including representing St Leger Homes of Doncaster at various Multi-Agency Meetings.
The post holder will have experience in dealing with complaints, ward member & MP enquiries and rectifying complaints to ensure services are improved.
Experience of leading the Caretakers to ensure all service standards and performance targets are met, having the ability to analyse performance and identify and implement improvements.
Athough this position is initially based at the St James Office, St. Leger Homes of Doncaster may ask the post holder to work at other locations within the authority, as required, in order to fulfil business requirements.
The post holder may also be required to work a varied working pattern, including working early mornings and weekends to meet the needs of the business.
If you have any further enquiries please contact Sharon Hoskin on 01302 862108.
Please note we do not accept cv's as a form of application.
At St Leger Homes, we aim to build a workforce that reflects the diverse communities we serve. We are committed to promoting equality of opportunity and the fair treatment of all applicants. We welcome all applicants regardless of race, gender, disability, religion or belief, sexual orientation, age and all other protected characteristics.